What kind of travel do we book?

It would be easier to say what kind of travel we don’t book. We are family-owned and family specialized agency, and we are dedicated to making other families enjoy their time together as much as we do - by taking time in paradise to do so.

Whether you have been a DIY traveler or this is your first vacation, we are here to help de-stress the experience by doing the research for you, managing your reservations and problem-solving before and during your vacation - so you don’t have to.

With a love for learning and travel, we are dedicated to expanding our knowledge, training and relationships throughout the travel industry. We do this by investing in continuing and further education, forums, networking and training and certifications within our industry and of course, traveling the world.

Our Team

ShaeLee Grumazescu

ShaeLee started in the travel agency at 19 years old, specializing in Disney and branching out to send clients on their dream vacations all around the world. She loves to work with families and help them create priceless vacation memories.

ShaeLee grew up on a farm, showing livestock competitively and enjoying Disney vacations with her family. She and her husband grew up together in Oregon, now reside in Idaho, and are expecting their first baby August 2022.

She is a Hawaii Destination, Disney & family travel Specialist and a Universal Studios Preferred Travel Partner.

“Let’s plan a trip. Make memories and have stories to tell, instead of stuff to show.”

-ShaeLee

Stephanie Barnett

Stephanie joined the agency around the same time and has expanded her knowledge through the pandemic. She and ShaeLee are a mother-daughter-duo. Stephanie specializes in Mexico, Disney and Family travel.

She is the mother to three children, has been married for 25 years and resides in Idaho near her daughter on a farm.

She is currently working toward her CTA(Certified Travel Agent) and specializes in Mexico, Disney and family travel and is a Universal Studios Preferred Travel Partner.

“I am so excited to help you plan your dream vacation!”

-Stephanie

FAQs

  • Travel agents at Once Upon A Time Travel usually don't charge planning fees for regular bookings (excluding large groups, airfare-only bookings, or complex vacations). Instead, their rates are already built into the industry. When you book through us or directly with suppliers like hotels, theme parks, airlines, and experiences, the cost remains the same. However, if you book on your own, the supplier keeps the commission they would typically give to the travel agent. So, you won't be spending more by using our services.

  • Using a travel agent offers several advantages, including personalized itineraries, access to exclusive deals, time-saving convenience, insider knowledge, and 24/7 support during your trip.

    When you book with us, we’re on the phone, making changes, handling difficult hotel reservations you may have or problem-solving any issues you may run into with the suppliers while on your vacation.

  • No worries! We understand that plans may change. Our travel agents will handle the rebooking process and work with suppliers to make the necessary adjustments, ensuring a seamless travel experience.

  • We do offer travel insurance, and we often build it into the package price.

    While it's not mandatory, having travel insurance provides peace of mind and protection against unexpected situations during your trip - and it isn’t as expensive as you may think.

    We can guide you in selecting the right travel insurance coverage to suit your needs.

  • Certainly! Whether it's a family reunion, destination wedding, or corporate retreat, our travel agents are experts in organizing seamless group travel experiences for all participants.

  • Absolutely! Our travel agents are experts in tailoring itineraries to suit your preferences and interests. Just let us know your preferences, and we'll create a unique and unforgettable travel experience for you.